# TurkeyVia FAQ Canonical: https://turkeyvia.com/faq Updated: 2026-11-02 ## Booking & payment ### How do I book a TurkeyVia tour? On the tour page: pick your date and travellers, then book. Cappadocia day tours and shore excursions: nothing to pay online, cash on the day. Packages and tours with flights: the deposit by card when you book. Once the deposit is paid we book your trip; your e-voucher follows by email. We reply on WhatsApp within about 1 hour, 09:00–18:00 Turkey time, and in the evening whenever we can. [More: https://turkeyvia.com/tours](https://turkeyvia.com/tours) ### How do I pay for my tour? Cappadocia day tours from your hotel and shore excursions: in cash on the tour day, with no deposit. Packages and tours with flights: a 40% deposit by card when you book, the balance in cash on arrival. Paying the balance in cash on arrival gives you 5% off the total. Each tour page shows which way it is paid. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How do I pay for a Cappadocia day tour? Reserve now, pay in cash on the day (euros or US dollars) — no deposit, no card needed. Your confirmation shows the amount in both currencies. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How do I pay for a shore excursion? Reserve now, pay your guide in cash on the day (US dollars, euros or British pounds) — no deposit, no card needed. Send your ship name, port date and a WhatsApp number when you book; we confirm 48 and 24 hours before your call. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How do I pay for a package or a tour with flights? You reserve with a 40% deposit by card (on trips with domestic flights, at least the cost of the flights). The balance is paid in cash on arrival, with 5% off the total. Your e-voucher is emailed as soon as the deposit arrives. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Can I pay by card? Yes, online: the 40% deposit for packages and tours with flights is paid by card when you book, checked by your bank with 3-D Secure. On the tour day we accept cash only. Cappadocia day tours from your hotel and shore excursions are paid in cash on the day, with nothing to pay online. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How quickly do you reply? We reply on WhatsApp within about 1 hour, 09:00–18:00 Turkey time, and in the evening whenever we can. Messages sent at night are answered the next morning. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How far in advance should I book? Day tours and shore excursions: a few days ahead is usually enough, and Cappadocia day tours can be booked until 07:30 on the day. Packages with flights and hotels: as early as you can, so flights and rooms are held for your dates. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ## Cancellation & changes ### What is your cancellation policy? Day tours: free cancellation up to 72 hours before. Shore excursions: free cancellation up to 24 hours before, and a full refund if your ship skips the port. Packages and day trips by plane: charges from 25%, by date. Package and fly-in day trip schedule: 91 days or more: 25% of the total; 61–90 days: 55% of the total; 31–60 days: 65% of the total; 16–30 days: 95% of the total; 15 days or less or no-show: 100% of the total. Your confirmation repeats the terms for your booking. [More: https://turkeyvia.com/cancellation](https://turkeyvia.com/cancellation) ### Can I cancel a day tour? Yes. Cancellation is free up to 72 hours before the tour. Between 24 and 72 hours before, 50% of the tour price is refunded; under 24 hours or no-show, no refund. [More: https://turkeyvia.com/cancellation](https://turkeyvia.com/cancellation) ### Can I cancel a shore excursion? Yes. Cancellation is free up to 24 hours before the tour, and you get a full refund if the cruise line cancels or skips the port call. Shore excursions are paid in cash on the day, so nothing is collected in advance. [More: https://turkeyvia.com/cancellation](https://turkeyvia.com/cancellation) ### What if I cancel a package or a day trip by plane? Charges depend on how early you cancel: from the 25% administrative fee at 91 days or more before departure to 100% within 15 days. 91 days or more: 25% of the total; 61–90 days: 55% of the total; 31–60 days: 65% of the total; 16–30 days: 95% of the total; 15 days or less or no-show: 100% of the total. Non-refundable tickets already bought are added, up to the total; if unavoidable extraordinary circumstances stop the trip, you get a full refund. [More: https://turkeyvia.com/cancellation](https://turkeyvia.com/cancellation) ### Can I change my tour date? Yes, free of charge, subject to availability, when you ask at least 72 hours before a day tour, 24 hours before a shore excursion or 21 days before a package or day trip by plane. [More: https://turkeyvia.com/cancellation](https://turkeyvia.com/cancellation) ## Cappadocia day tours ### Red, Green or South tour: which Cappadocia day tour should I choose? With one day, take the Red Tour: Devrent, Paşabağ, Zelve and pottery in Avanos. Green is the longer day: Kaymaklı underground city, the Ihlara Valley walk and Selime. South visits Çavuşin, Özkonak underground city and Ortahisar. Prices today, per person for two travellers: - [Red Tour](https://turkeyvia.com/tours/cappadocia-red-tour): from €45 pp · Pay cash on the day · no deposit · Free cancellation up to 72 hours - [Green Tour (Ihlara Valley)](https://turkeyvia.com/tours/cappadocia-green-tour-ihlara-valley-kaymakli): from €59 pp · Pay cash on the day · no deposit · Free cancellation up to 72 hours - [South Tour](https://turkeyvia.com/tours/cappadocia-south-tour-cavusin-ozkonak-ortahisar): from €49 pp · Pay cash on the day · no deposit · Free cancellation up to 72 hours - [Red + South, 2 days](https://turkeyvia.com/tours/cappadocia-red-south-2-day-tour): from €89 pp · Pay cash on the day · no deposit · Free cancellation up to 72 hours - [Private Red + South, 2 days](https://turkeyvia.com/tours/private-cappadocia-red-south-2-day-tour): from €229 pp (€458 for 2) · Pay cash on the day · no deposit · Free cancellation up to 72 hours - [3 days from Istanbul, flights and 2 tours](https://turkeyvia.com/tours/3-days-cappadocia-tour-from-istanbul-2-tours): from €409 pp · 40% deposit · rest on arrival · Cancellation charges from 25% · see the schedule - [3 days from Istanbul, flights and 3 tours](https://turkeyvia.com/tours/3-days-cappadocia-tour-package-from-istanbul): from €459 pp · Deposit now · covers flights · Cancellation charges from 25% · see the schedule [More: https://turkeyvia.com/blog/which-cappadocia-tour-on-which-day](https://turkeyvia.com/blog/which-cappadocia-tour-on-which-day) ### Is the Green Tour the “South tour”? Yes. Many agencies call the Ihlara Valley route the South tour; ours is the Green Tour. Our South Tour goes to Özkonak, Çavuşin and Ortahisar. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Are entrance tickets and lunch included on the Cappadocia day tours? Yes. The Red, Green and South tours include hotel pickup, a licensed guide, entrance tickets for the sites on the route and lunch. Drinks, tips and personal purchases are not included. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Does the Red Tour visit Göreme Open-Air Museum? No. The Red Tour visits Devrent Valley, Paşabağ, Zelve Open-Air Museum and Avanos, and does not go inside Göreme Open-Air Museum. The museum is close to Göreme town, so many guests visit it on their own. [More: https://turkeyvia.com/tours/cappadocia-red-tour](https://turkeyvia.com/tours/cappadocia-red-tour) ### Which hotels do you pick up from? Hotels and cave hotels in Göreme, Uçhisar, Ürgüp, Avanos and Nevşehir; pickup is between 09:30 and 10:20, depending on your hotel's area. Tell us your hotel when you book; we send the exact time the day before. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Can I book a Cappadocia day tour for today or tomorrow? Yes. The Red, Green and South tours run every day, and same-day booking stays open until 07:30 Turkey time, two hours before the start. After that, book for tomorrow or message us on WhatsApp. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Can we have a private Cappadocia tour? Yes. The Red, South and Green tours each run as a private tour: your own guide and vehicle from your hotel, the same route, at your pace. Private prices are shown per person for two travellers on each tour page and drop as your group grows. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Can you pick us up at Kayseri or Nevşehir airport? Yes. Add the airport transfer when you book a Red, Green or South tour: a shared shuttle or a private vehicle between Kayseri (ASR) or Nevşehir (NAV) airport and your hotel. [More: https://turkeyvia.com/cappadocia-tours-from-kayseri-nevsehir-airport](https://turkeyvia.com/cappadocia-tours-from-kayseri-nevsehir-airport) ### Is a hot air balloon flight included? No. Balloon flights are not part of any TurkeyVia tour and we do not sell them. Our day tours start after the balloon flights, with hotel pickup between 09:30 and 10:20, depending on your hotel's area. If you want to fly, book directly with a licensed balloon operator. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How many days do I need in Cappadocia? Two full days cover the Red and South tours; a third day adds the Green Tour with the Ihlara Valley walk. With one day, take the Red Tour. [More: https://turkeyvia.com/blog/how-many-days-in-cappadocia](https://turkeyvia.com/blog/how-many-days-in-cappadocia) ## Cruise shore excursions ### Will I be back on board in time? Yes. We bring you back to the pier at least 60 minutes before all-aboard. Back-to-ship guarantee: we always get you back to your ship, at least 60 minutes before all-aboard. If time is short, we shorten the programme rather than risk your ship. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### What if my ship skips the port? You pay nothing. Shore excursions are paid in cash on the day, so if the cruise line cancels or skips the call there is nothing to refund. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Are entrance tickets included on shore excursions? Your choice. Add the entrance tickets at the official price when you book, or pay them at the gate; the tour page shows both prices. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Small group or private shore excursion? Small group: a shared guide and minibus on a fixed route and schedule. Private: only your party, with your own guide and vehicle, timed to your ship. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Where do we meet the guide at Kuşadası port? At the cruise terminal exit at Ege Port Kuşadası. We confirm the meeting time on WhatsApp 48 and 24 hours before your call. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How far is Ephesus from Kuşadası cruise port? About 20 km, roughly 25 minutes by road. A visit to the ancient city takes about two to three hours on foot, so Ephesus fits comfortably into most port calls. [More: https://turkeyvia.com/blog/kusadasi-cruise-port-to-ephesus-taxi-dolmus-or-tour](https://turkeyvia.com/blog/kusadasi-cruise-port-to-ephesus-taxi-dolmus-or-tour) ## Packages & tours from Istanbul ### Can I see Cappadocia in one day from Istanbul? Yes, by plane. We pick you up at your Istanbul hotel at about 05:00, you fly to Cappadocia, follow the Red Tour route with a guide and lunch, and fly back the same evening. Flights, transfers and entrance tickets are included. It is a long day; the two-day trip adds a hotel night and a second tour. [More: https://turkeyvia.com/tours/cappadocia-day-tour-from-istanbul-by-plane](https://turkeyvia.com/tours/cappadocia-day-tour-from-istanbul-by-plane) ### How do I get from Istanbul to Cappadocia? Fly. The flight to Kayseri (ASR) or Nevşehir (NAV) takes about 1 hour 15 minutes to 1 hour 30 minutes; the road is about 730 km, a long overnight bus ride. Our Istanbul–Cappadocia packages include the domestic flights and the airport transfers. [More: https://turkeyvia.com/blog/istanbul-to-cappadocia-flight-vs-bus](https://turkeyvia.com/blog/istanbul-to-cappadocia-flight-vs-bus) ### Are domestic flights included in the packages? Yes. Packages that fly between regions include the domestic flights and the airport transfers; international flights are not included. Already have your own domestic tickets? Remove the flights when you book and the price is recalculated. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### How do you travel between regions on a package? By domestic flight between Istanbul, Cappadocia and İzmir, with airport transfers included; shorter legs, such as Ephesus to Pamukkale, are by road. Each itinerary lists every flight and transfer. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ## On tour ### Group or private tour: what is the difference? A group tour shares the guide and vehicle with other travellers on a fixed route, so it costs less per person. A private tour is only your party, with your own guide and vehicle and flexible timing. The price per person of a private tour drops as your group grows. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### What is included in the tour price? Every tour page lists what is and is not included, and your confirmation repeats the same list. Packages include hotel nights with breakfast; tours with flights include the domestic flights and airport transfers. International flights, travel insurance, tips and personal purchases are never included. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Are there shopping stops on the tours? Some tours include a workshop visit, such as pottery in Avanos or a carpet, onyx or leather workshop, usually 30–45 minutes, with no obligation to buy. Each tour page names its workshop stops. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### What language are the tours guided in? English. Every tour is led by a licensed local guide in English. For another language, ask us on WhatsApp before you book. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Can children join, and how much do they pay? Yes. Infants under 2 travel free. Children aged 2–7 have their own price, shown as soon as you enter your travellers, and enter state museum sites free. Vehicle seats and flights are charged at the adult rate. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Can I book as a solo traveller? Yes. On group tours you book a seat for one. Private tours are priced for the whole party, and the tour page shows a price for one traveller where it is available. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Are tips included? No. Tips for guides and drivers are optional and not included in the price. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Can you tailor a tour or plan a private trip for us? Yes. Send your dates, group size and interests through the custom tour form or on WhatsApp, and we reply with a written plan and price. The proposal is free and you are not committed to book. [More: https://turkeyvia.com/custom-tours](https://turkeyvia.com/custom-tours) ## Travel in Turkey ### Do I need a visa to visit Turkey? Many visitors need no visa for tourist stays of up to 90 days in any 180 days, including citizens of the US, Canada, the UK and most EU countries. Others apply online for an e-Visa at evisa.gov.tr. Rules change, so check your nationality on the Turkish Ministry of Foreign Affairs site (mfa.gov.tr) before you travel. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Is Turkey safe to visit? Istanbul, Cappadocia and the Aegean coast, the regions we tour, are among the most visited places in Turkey. Before you go, read your government’s current travel advice, such as the US State Department or the UK FCDO. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Do I need travel insurance? Travel insurance is not included in our prices. We recommend a policy that covers medical costs and trip cancellation. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### When is the best time to visit Turkey? Spring (April–May) and autumn (September–October) are the most comfortable months for sightseeing. Summer is hot inland and on the coast; winter suits Istanbul and brings snow to Cappadocia. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### Which currency should I bring? The local currency is the Turkish lira, and cards are widely accepted in shops and restaurants. Tours paid on the day are paid in cash in euros or US dollars; shore excursions also take British pounds. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq) ### What should I wear for mosques and ancient sites? In mosques, cover shoulders and knees; women also cover their hair, and scarves are usually provided at the entrance. At ancient sites and in the valleys, wear comfortable closed shoes for uneven stone paths. [More: https://turkeyvia.com/faq](https://turkeyvia.com/faq)