Cancellation & Refund Policy

Last updated: 2026-10-04b

Your cancellation terms depend on the type of product booked. The cancellation date is when we receive your written request. Time windows are measured back from the tour or package start date. A booking keeps the policy shown in its confirmation: bookings made before 2026-10-04b follow the terms in force when they were made.

1. Day tours, private day tours & transfers (no flights)

When we receive your request	Cancellation outcome
72 hours or more	Full refund.
24–72 hours	50% of the tour price is refunded.
Under 24 hours or no-show	No refund.

2. Day trips by plane (domestic flights included)

When we receive your request	Cancellation outcome
91 days or more	The 25% administrative fee is charged.
61–90 days	55% of the total is charged (30% + the 25% administrative fee).
31–60 days	65% of the total is charged (40% + the 25% administrative fee).
16–30 days	95% of the total is charged (70% + the 25% administrative fee).
15 days or less or no-show	100% of the total is charged.

Charges are percentages of the total booking value and include the 25% administrative fee retained on every cancellation. Non-refundable flight, hotel or entrance tickets already bought are added, up to 100% of the total. Your deposit is applied to the charge; if the charge is higher than your deposit, you pay us the difference.

3. Shore excursions

When we receive your request	Cancellation outcome
24 hours or more	Free cancellation, full refund.
Under 24 hours or no-show	No refund, unless the cruise line cancels or skips the port call.

If your ship skips the port, you pay nothing.

4. Multi-day packages (hotels, with or without domestic flights)

When we receive your request	Cancellation outcome
91 days or more	The 25% administrative fee is charged.
61–90 days	55% of the total is charged (30% + the 25% administrative fee).
31–60 days	65% of the total is charged (40% + the 25% administrative fee).
16–30 days	95% of the total is charged (70% + the 25% administrative fee).
15 days or less or no-show	100% of the total is charged.

General rules

Request cancellation in writing, by email or WhatsApp; the cancellation date is the day we receive your message. Refunds go back the way you paid, within 14 days: card payments to the same card. Shore excursions are paid on the day, so nothing is collected in advance.
If unavoidable extraordinary circumstances at the destination make the trip impossible, you receive a full refund, less any mandatory taxes and genuinely non-refundable third-party payments, itemised for you.
Date changes are free when requested at least 72 hours before a day tour, 24 hours before a shore excursion, or 21 days before a package or a day trip by plane, subject to availability. For these, a date change 14–20 days before departure costs €50 per booking; under 14 days it depends on availability, and any airline or hotel change fees are charged at cost. Name changes (passing your booking to someone else at least 7 days before departure) are free except for any airline name-change fee, charged at cost.
If TurkeyVia cancels, including because the minimum group size is not met, you can choose a full refund or an alternative.
If a hotel in your package is booked on a non-refundable rate, we tell you before you pay and that night's cost is retained on cancellation.

Airport transfers and flight delays

An airport transfer booked with a Cappadocia tour follows the day-tour terms above.

Your airport driver tracks your flight and waits for you, however late you land. The tour cannot wait: other guests are on board, so a delayed flight does not move the tour start, and TurkeyVia is not responsible for parts of the tour missed because of a flight delay. We still do our best to get you onto the tour on the way — panoramic stops come first so you can make the museums and sites — and we sort it out with you on WhatsApp.

How to cancel

Send your booking reference and cancellation request to [email protected] or message us on WhatsApp. We will confirm the applicable terms and any refund in writing.

Refund timeline

Approved refunds are initiated within 14 days, the way you paid: card payments go back to the same card. Your bank may take additional time to show the credit. Shore excursions are paid on the day, so nothing is collected in advance.