Terms & Conditions

1. Introduction

Welcome to TurkeyVia. These Terms and Conditions govern your booking with İlke Seyahat Turizm Ticaret Gıda Orman Ürünleri Gemi Acenteliği İthalat İhracat Sanayi Limited Şirketi (“İlke Seyahat”, trading as TurkeyVia). By booking a tour with us, you agree to be bound by these terms.

2. Booking and Paying

• Booking request: For tours paid on the day nothing is charged when you send the booking; for packages and other deposit tours the deposit is charged by card when you book. We confirm availability on WhatsApp or by email, 09:00–18:00 Turkey time.
• Shore excursions: Reserve now, pay on the day — no deposit, no card needed. You pay the total shown at booking in cash to your guide on the tour day, in US dollars, euros or British pounds: the US-dollar price, or the euro amount shown next to it.
• Cappadocia tours that start at your hotel: Reserve now, pay on the day — no deposit, no card needed. You pay the total shown at booking in cash on the tour day, in euros or US dollars; your confirmation states both amounts. Pickup is between 09:30 and 10:20, depending on your hotel's area.
• Payment on the tour day is cash only. We do not take cards on the tour day; card payment, once offered, is online only.
• Deposit (other day tours and packages): When you book you pay a deposit of 40% of the total (for trips with domestic flights, at least the flight cost) by card online, secured with your bank’s 3-D Secure, or the full amount. Your booking is confirmed and your e-voucher sent once the bank approves the payment. The deposit is paid by card only.
• Balance: The balance is paid in cash on arrival. Paying the balance in cash takes 5% off the total booking price.
• Currency and bank charges: Deposits are paid in euros (EUR). Bank charges are as stated in your deposit instructions.
• Refunds of deposits: Refunds follow our cancellation policy and are paid back to the card you paid with.

3. Changes by You

Date and name changes follow the terms in our cancellation policy. Airline name-change fees, if any, are charged at cost.

4. Cancellation by You

All cancellations must be sent by email or WhatsApp. The applicable terms depend on whether your booking is a day tour, a shore excursion, a day trip by plane or a multi-day package. See our Cancellation & Refund Policy for the current schedule and contact details.

5. Cancellation by TurkeyVia

In the rare event that we must cancel a tour, we will offer you a full refund or an alternative date. We are not responsible for any incidental expenses incurred as a result of cancellation (e.g., non-refundable flight tickets).

If unavoidable extraordinary circumstances at the destination make the trip impossible, you receive a full refund, less mandatory taxes and genuinely non-refundable third-party payments, if any, itemised for you. If TurkeyVia cancels, you may choose a full refund or an alternative.

6. Your Responsibilities

• Passports and Visas: You are responsible for ensuring you have a valid passport and any necessary visas for entry to Turkey.
• Medical Conditions: You must disclose any medical conditions or dietary requirements at the time of booking.
• Behavior: We reserve the right to terminate your tour if your behavior is disruptive or dangerous.

6.1 Airport Transfers and Flight Delays

On Cappadocia tours you can add a shared shuttle or a private car between Kayseri (ASR) or Nevşehir Kapadokya (NAV) airport and your hotel. It is paid with the tour, in cash on the day, and follows the day-tour cancellation terms. Please give us the correct flight number and time, and tell us on WhatsApp if your flight changes.

Your airport driver tracks your flight and waits for you, however late you land. The tour cannot wait: other guests are on board, so a delayed flight does not move the tour start, and TurkeyVia is not responsible for parts of the tour missed because of a flight delay. We still do our best to get you onto the tour on the way — panoramic stops come first so you can make the museums and sites — and we sort it out with you on WhatsApp.

If you land on the tour day, please arrive the day before when you can: with a landing after 08:00 you may miss the 09:30–10:20 hotel pickup.

7. Accommodation and Ratings

Hotel ratings used on our website are based on our own assessment or official Turkish ratings and may differ from international star ratings. We reserve the right to substitute hotels of a similar standard if necessary.

8. Complaints

If you have a problem during your tour, please report it immediately to your guide or our office. If the issue remains unresolved, you must provide written notice within 14 days of your return to [email protected].

9. Travel Insurance

We highly recommend that all travelers purchase comprehensive travel insurance covering cancellation, medical expenses, and repatriation.

10. Contact Info

TurkeyVia (İlke Seyahat Turizm Ticaret Gıda Orman Ürünleri Gemi Acenteliği İthalat İhracat Sanayi Limited Şirketi)
Address: Turgut Ozal Bulvari 67/1, Kusadasi, Aydin 09400, Turkey
Email: [email protected]